Support Subscriptions
Support subscriptions
Support straight from the manufacturer
Feel supported and prevent any critical situation with our Issabel Subscriptions plans which include Cloud services. Always keep your server running and improve the productivity of your business.
The best coverage and direct assistance
A Issabel Support Subscription is an annual contract plan that provides coverage for a communications server that your company has in operation running an Issabel stable distribution.
Subscribe now to one of our plans insuring each of your implementations with direct support from the manufacturer.
Get more, directly from the manufacturer
Our team of Engineers will solve problems related to Issabel solutions or the interoperability of any piece of Issabel Certified Hardware installed on your server.
With our support subscription, you will get attention priority over regular support hours.
Discover the features offered in our plans with higher profitability for your business.
- Support via email, chat, or phone
- Remote Troubleshooting
- Remote Monitoring – Monitoring Services
- Preventive Audit
- 8x5 & 24x7 attention
- The lowest response time (SLA)
In addition to the support hours, you can monitor your Issabel server wherever you are, and graphically view the performance of your server, as well as receiving alerts directly to your email.
Receive a thorough report of audits programmed by you, and conducted by Issabel Certified Engineers.
Plans
FEATURES |
BASIC $1.200 anual |
PRO $2.500 anual |
PREMIUM $4.300 anual |
| Issabel Servers | 1 | 1 | 1 |
| Support Hours | 10 | 20 | 30 |
| Phone Support | |||
| Chat Support | |||
| Email Support | |||
| Remote Troubleshooting | |||
| Attention Schedule | 8 x 5 | 8 x 5 | 24 x 7 |
| Intitial Response (SLA**) | 4 hours | 4 hours | 3 hours * |
| Server Monitoring | |||
| Priority over standard support | |||
| Supported Languages | English / Spanish | English / Spanish | English / Spanish |
* The 8x5 schedule maximum initial response time. In 24x7 schedule the initial response time is 4 hours.
** SLA: Service Level Agreement
